Help & docs
How Safari Studio works
Quick answers to the questions operators ask most. For anything else, click Ask Safari Studio at the bottom-right of any page — or email us directly.
- Connecting GoHighLevel for WhatsApp + pipeline syncOpen Settings → Integrations and paste your GoHighLevel Private Integration Token (starts with "pit-") plus your Location ID (format LXXXXXXXXXXX). Click Verify & Save — Safari Studio probes GHL with the token before saving, so a bad paste fails immediately.integrationsghlwhatsappsetuppipeline
- Drafting your first proposalClick the "+ New proposal" button on /proposals. Two paths:proposalsautopilotdraftfirst
- Sending a proposal to a guestOpen the proposal in the editor and click "Share" (top right). Three options:proposalssharesendlink
- Understanding the Safari Inbox/inbox is a guest-centric thread view — one thread per Client, regardless of how many separate inquiries they've sent. Three columns:inboxthreadsguestscommunication
- How Focus decides which guest matters nowFocus is the priority strip at the top of /inbox. Up to 5 ranked threads, each with a one-line WHY explaining why this guest matters right now.focuspriorityscoringinbox
- Trial, plans, and billingEvery new workspace gets a 14-day trial with full feature access. The trial ends on the date shown on /settings/billing — pick a plan before then to keep going without interruption.billingtrialsubscriptionupgradepaystack
- Brand DNA — your voice across every proposalBrand DNA is the operator-set voice profile every AI draft uses. Open /settings/brand and fill in what applies:brandvoicednatonesetup
- The Property library/properties is your camp/lodge catalogue. Each property carries: name, location, short description, full description, lead image, gallery, amenities, room types, tier (Classic / Premier / Signature), tags, internal notes.propertiescampslibrarystarter
- Common error messages**"Account suspended"** — your workspace status is set to suspended. Usually a payment issue; check /settings/billing or email support.errorstroubleshooting402quota
- Viewing proposals on phones and iPadsPublic proposal links automatically scale to fit any device. On a phone (~375px wide) the deck shrinks so each A4-sized page fits one screen — no horizontal scrolling. On tablets and narrow laptop windows the scaling adjusts in real time as the viewport changes (orientation, browser resize).mobilephoneipadshareresponsive
- Sharing the proposal as a PDFFrom inside the proposal editor, click "Print" in the top-right header. Safari Studio composes the deck into A4 pages with strict 210×297mm dimensions, opens the print dialog, and lets the operator pick "Save as PDF" or send to a real printer.pdfprintsharedownload
- When AI features misbehave**Autopilot drafts a generic-sounding proposal.** Brand DNA is too sparse. Fill in voice sliders + paste at least 2 paragraphs of reference text in /settings/brand and try again.aitroubleshootingerrorsdraftautopilot